Returns, Refunds & Exchange Policy
Last updated: March 25, 2026 | FANZ UNLIMITED Network LLC
Important: Most Adult Products Are Final Sale
Due to the intimate nature of our products and strict hygiene/health regulations, most adult toys, intimate devices, and personal-use items are non-returnable once opened. This policy exists to protect the health and safety of all our customers and is consistent with federal health guidelines and industry-standard practices across all major adult retailers.
Return Eligibility by Product Category
| Category | Unopened | Opened/Used | Defective |
|---|---|---|---|
| Vibrators & Pleasure Devices | 30-day return | NO RETURNS | Replacement or refund |
| Dildos & Strap-ons | 30-day return | NO RETURNS | Replacement or refund |
| Anal Toys & Plugs | 30-day return | NO RETURNS | Replacement or refund |
| Strokers & Male Toys | 30-day return | NO RETURNS | Replacement or refund |
| Cock Rings & Wearables | 30-day return | NO RETURNS | Replacement or refund |
| BDSM & Bondage Gear | 30-day return | NO RETURNS | Replacement or refund |
| Lubricants & Creams | 30-day return | NO RETURNS | Replacement or refund |
| Condoms & Consumables | FINAL SALE | FINAL SALE | Replacement only |
| Lingerie & Underwear | 30-day exchange only | NO RETURNS | Exchange or refund |
| Hosiery & Swimwear | 30-day exchange only | NO RETURNS | Exchange or refund |
| Leather & Fetish Wear | 30-day return | Case by case | Replacement or refund |
| Wellness & Health Products | 30-day return | NO RETURNS | Replacement or refund |
| FANZ Merch (Apparel) | 30-day full refund | 30-day exchange | Full refund |
| FANZ Merch (Accessories) | 30-day full refund | 30-day exchange | Full refund |
| Novelties & Games | 30-day return | 15% restock fee | Replacement or refund |
| Gift Cards & Digital | NON-REFUNDABLE | NON-REFUNDABLE | N/A |
| Clearance & Sale Items | FINAL SALE | FINAL SALE | Replacement only |
Why Most Adult Products Cannot Be Returned
Health & Safety Compliance
Adult products that come into contact with intimate areas of the body cannot be resold, resanitized, or restocked once opened. This is consistent with:
- FTC consumer protection guidelines for hygiene products
- FDA guidance on personal-use medical/wellness devices
- CDC recommendations for preventing transmission of infections
- Industry standard practices at all major adult retailers (Adam & Eve, Lovehoney, LELO, CalExotics, and others)
- State consumer protection laws across all 50 states, which allow retailers to refuse returns on hygiene and intimate products
No U.S. federal law requires retailers to accept returns on intimate hygiene products. While some states (like California) require sellers to accept returns on defective merchandise, all states permit retailers to exclude intimate and hygiene products from their return policies.
What IS Returnable (Unopened Items)
30-Day Return Window for Unopened Products
If your item is still in its original, sealed, factory packaging with all tamper-evident seals intact, you may return it within 30 days of delivery for a full refund or exchange. The product must show no signs of opening, use, or tampering.
Conditions for Unopened Returns
- Item must be in original, sealed manufacturer packaging
- All tamper-evident seals, shrink wrap, and security stickers must be intact
- Product must not show any signs of use, testing, or damage
- Must include all original accessories, manuals, and packaging materials
- Return must be initiated within 30 days of delivery date
- Customer pays return shipping ($7.99 flat rate via provided label)
Defective Product Guarantee
100% Defective Product Coverage
If your product arrives defective, malfunctions within the manufacturer's warranty period, or is damaged during shipping, we will replace it or issue a full refund — regardless of whether it has been opened or used. We cover return shipping for all defective claims.
What Qualifies as Defective
- Product does not power on or charge
- Motor/vibration malfunction
- Visible manufacturing defects (cracks, misalignment, material flaws)
- Product received damaged in transit (crushed packaging, broken seals by carrier)
- Wrong product received
- Missing components or accessories
Defective Product Process
- Contact us within 30 days of delivery (or within manufacturer warranty period)
- Provide photos/video of the defect
- We'll issue an RMA number and prepaid return label within 24 hours
- Ship the item back (we pay return shipping)
- Replacement ships same day we receive the return, or refund issued within 3-5 business days
Manufacturer Warranty
Many products carry manufacturer warranties that extend beyond our 30-day return window. We facilitate warranty claims on your behalf.
| Brand | Warranty Period | Coverage |
|---|---|---|
| LELO | 1 year (10 years extended) | Defects in materials and workmanship |
| We-Vibe | 2 years | Manufacturing defects |
| Satisfyer | 15 years | Motor and charging defects |
| Lovense | 1 year | Hardware defects |
| Fun Factory | 2 years | Manufacturing defects |
| Doc Johnson | 90 days | Manufacturing defects |
| CalExotics | 1 year | Manufacturing defects |
| All Other Brands | 30 days (our guarantee) | Defects and malfunctions |
Exchanges
Size/Color Exchanges (Apparel & Merch Only)
- FANZ branded apparel and merch can be exchanged for different size/color within 30 days
- Item must be unworn, unwashed, with tags attached
- Free exchange shipping both ways
Lingerie & Underwear
- Unopened/unworn only: exchange for different size within 30 days
- Hygiene liner must be intact
- No refunds — exchange only
Refund Details
- Refunds issued to original payment method within 3-5 business days of receiving the return
- Original shipping costs are non-refundable (unless our error or defective)
- Bank/credit card processing may take an additional 5-10 business days
- Partial refunds may be issued for items not in original condition (at our discretion)
Cancellations
- Orders can be cancelled within 1 hour of placement for a full refund
- After 1 hour, orders enter processing and cannot be cancelled
- If your order has already shipped, you must wait to receive it and follow the return process
Chargebacks & Disputes
We encourage customers to contact us directly before initiating a chargeback with their bank or payment processor. We resolve all legitimate concerns within 24 hours. Fraudulent chargebacks will be disputed with full documentation.
International Returns
- International customers are responsible for return shipping costs
- Customs duties/taxes on returns are not refundable by FANZ
- We recommend using tracked shipping for all international returns
- Refund processing for international orders: 7-14 business days
How to Request a Return or Report a Defect
- Email support@fanzunlimited.com with:
- Order number
- Item(s) and reason for return
- Photos of the product and packaging (required for defect claims)
- We respond within 24 hours with your RMA number and instructions
- Ship the item back using the provided label or your own carrier
- Refund/replacement processed within 3-5 business days of receipt
Our Commitment
While we cannot accept returns on opened intimate products for health and safety reasons, we stand behind the quality of everything we sell. If something is defective, we make it right — no questions asked. Your satisfaction and safety are our top priorities.
Return & Defect Support
Email: support@fanzunlimited.com
Subject line: "Return Request - Order #[your order number]"
Response time: within 24 hours
FANZ UNLIMITED Network LLC | 30 N Gould Street, #453402, Sheridan, WY 82801