If you need more help
If you’re facing issues or need additional support, feel free to reach out to our customer service team. We’re here to assist you with any inquiries or problems you may have.
- Yes, you can conveniently pay for your order using both Visa and MasterCard. We accept these major payment cards to ensure a secure and seamless checkout experience..
- Yes, you can pay by credit card. We accept most major credit cards to provide you with a secure and convenient payment option during checkout.
- Our company offers a variety of payment methods for your convenience, including major credit and debit cards like Visa, AMERICAN EXPRESS and MasterCard, as well as alternative payment options such as bank transfers. Please check our payment page for the full list of accepted methods.
- For hygiene and safety reasons, we do not accept returns on adult products once they have been opened or used. However, if the product is unopened and in its original packaging, or if it is defective, please contact us within our return window for further assistance
- To use a promotional code, simply enter it in the designated promo code box at checkout. Once applied, the discount will be automatically deducted from your total before you complete the purchase. Be sure to check that the code is valid and hasn’t expired.
- If your prepaid goods are not delivered within the expected timeframe, please contact our customer support team. We will investigate the issue and ensure either a replacement is sent or a refund is issued, depending on the situation.
- To request an exchange or refund, please contact our customer support team through our website or by email. We’ll guide you through the process and provide the return address if applicable.
- Please note that exchanges and refunds are subject to our return policy, and certain products may not be eligible for returns due to hygiene reasons.
